Orders


 

1. How do I place an order?

2. How can I pay for my order?

3. What happens when I have placed my order?

4. How do I track my order?

5. Can I amend my order?

6. Can I cancel my order?

7. How secure is my order?

8. My payment has been declined

9. Can I change my billing address after I have placed an order?

10. Can I change my shipping/delivery address after I have placed an order?

11. If I order something that is no longer in stock what will happen to my order?

 


1. How do I place an order?

 

To place an order please select your desired item(s) and add to your shopping basket. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. You will need to create an account or log in to an existing account. As soon as you confirm your order, an automated e-mail confirmation will be sent to you.
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2. How can I pay for my order?

 

You can pay using Visa, MasterCard and American Express. These payment methods are all 100% secure. All submitted personal and payment information is encrypted and secure. Payments are managed by Ogone, our business partner.
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3. What happens when I have placed my order?

 

Once you have placed your order, you will receive an email notification to confirm this. All personal and payment information will be verified and if there are any issues we will contact you.
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4. How do I track my order?

 

When you place an order and it is dispatched you will receive an email with a tracking number. Please use the tracking number to locate your parcel on the DHL website. Please note that you will not be able to track your order until the day after you receive your tracking information.
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5. Can I amend my order?

 

Fortunately orders are processed very quickly. Once you have received your confirmation email, your order cannot be amended. Under CN Distance Selling Regulations you have seven working days from receipt to cancel your order for a full refund, including postage. Please check your emails to find your tracking number and locate your parcel.
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6. Can I cancel my order?

 

Fortunately orders are processed very quickly. Once you have received your confirmation email, your order cannot be cancelled. Under CN Distance Selling Regulations you have seven working days from receipt to cancel your order for a full refund, including postage. Please check your emails to find your tracking number and locate your parcel.
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7. How secure is my order?

 

Your order is protected by VeriSign, which secures over 500.000 web servers worldwide with strong encryption and rigorous authentication. VeriSign is the leading Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce and communications for websites, intranets, and extranets.
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8. My payment has been declined

 

  • • Please check your card details in your account to make sure the information is correct, e.g. the expiry date or your billing address.
  • • Make sure that you enter the security code correctly – the three digit number on the back of your card.
  • • Your payment may have been declined by your bank – please check this with your bank.
  • • If you’ve checked all of the above, we suggest you try paying with another card.

If you’ve tried all of the above and are still experiencing problems, please contact our PANDORA Online Store Contact Centre on FREEPHONE number +(852) 2136 4222 (Mon-Fri 09:00 - 12:00 / 13:00 - 18:00) or email cs.estore-CN@pandora.net providing as much information as possible.
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9. Can I change my billing address after I have placed an order?

 

Orders are processed very quickly and so it is not possible to change your billing address once an order has been placed. Please contact our Customer Care team for further assistance:
• FREEPHONE +(852) 2136 4222 (Mon-Fri 09:00 - 12:00 / 13:00 - 18:00)
• Email: cs.estore-CN@pandora.net
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10. Can I change my shipping/delivery address after I have placed an order?

 

Orders are processed very quickly and so it is not possible for the PANDORA Online Store to change your shipping address.
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11. If I order something that is no longer in stock what will happen to my order?

 

During extremely busy periods it is possible to place an order for a product which may just have gone out of stock. In this case, the Online Store reserves the right to cancel your order.
If you have paid via credit/debit card your card will not have been charged.
We apologise for any inconvenience.
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