Care and Maintenance

• Sterling silver, oxidised sterling silver, Pandora Rose, Pandora Shine, 14k gold (and silicone grips in charms).

• Natural stones, gemstones, synthetic stones, man-made stones.

Clean with a soft brush and soapy water. Simply add a small amount of mild soap to lukewarm water and use a soft toothbrush to brush the jewellery gently in a circular motion. Toothbrushes are ideal for cleaning jewellery with patterns. If the dirt is hard to remove, soak the jewellery in the soapy water for 5-10 minutes.

You can leave the jewellery in our gentle, Pandora-approved cleaning solution for around 2 minutes in general. However, if you’re using another brand of cleaning solution to clean your jewellery, always read the solution’s special instructions and timings and check that it’s suitable for plated jewellery (if you’re cleaning Pandora Rose and Pandora Shine).

For a safe and easy option that covers all types of Pandora jewellery, we recommend using the gentle, Pandora-approved cleaning solution which is part of our Pandora JewelleryCleaner Set and is available to buy from your local Pandora store.

Never soak freshwater cultured pearls in water or rub them harshly as this could damage the nacre. Instead, wipe them over with a very soft, clean cloth that has been dampened in lukewarm soapy water. Then pat dry. Follow these steps for mother of pearl. Wearing pearls and mother of pearl is one of the best ways of caring for it, as contact with natural skin oils help maintain the lustre of the gem.

If a lacquered artificial pearl (a crystal core coated with an innovative lacquer resembling the pearlescence of a pearl) is a little dusty, dust it with a clean, dry antistatic cloth. If dirt has built up, gently wipe it with a clean microfibre or lint-free cotton cloth that has been dampened in lukewarm soapy water, then pat it dry with a clean, dry cloth.

For daily care, polish the glass with a soft lint-free cloth (that doesn’t have any fibres). To clean the glass, gently wipe it over with a soft lint-free cloth dampened with lukewarm water that has a small amount of liquid soap dissolved in it. Wipe the glass again with water (without soap) then pat it dry with a soft cloth. You can also use a small amount of mineral oil at the end to create extra radiance.

For daily cleaning, simply wipe the leather gently with a soft, dry cloth. Stains should be removed immediately before they soak in or dry – use a mild professional cleaner (without chemicals) or a mild soap such as soap flakes or saddle soap. Create suds in a bowl and apply the suds to a soft, lint-free cloth, then wipe the leather. Afterwards, wipe the leather with a dry cloth and add a leather conditioner to protect it further. Remember to keep leather out of direct sunlight.

Each Pandora glass charm is unique because of the small variations in the design, colour and size, small glass bubbles and the handcrafted details inside the glass. These variations showcase the high level of craftsmanship that brings each glass design to life.

As genuine leather is a lovely natural product, you might notice small, subtle changes as it ages. For instance, the leather may stretch and relax over time, or you might notice small variations in colour and thickness. This is completely normal and part of the leather’s beauty.

Oxidation and plating on metal does naturally fade over time – this is normal wear and tear, not a defect – but how quickly this happens is down to how you look after your jewellery. Did you know that sweat, chlorine, perfumes, and cleaning agents like liquid silver polish or dip can all cause oxidation to fade faster? It’s true. The best thing to do is follow the protection and cleaning instructions we mention.

Pandora has a wide selection of bracelets and bangles that you can style with charms to express yourself and your style. Moments and Pandora ESSENCE COLLECTION bracelets and bangles can be filled entirely with charms. Pandora Reflexions bracelets can be worn with up to 8 – 12 clip charms. The shortest Pandora Reflexions bracelet size (15cm) holds a maximum of 8 clip charms,while the longest (21cm) holds a maximum of 12. Leather bracelets can be styled with up to nine charms, and fabric cord bracelets (from previous collections) can hold four charms.

A great way to keep your Pandora jewellery gleaming is with our special double-sided polishing cloth. Rules to remember: The white side (infused with a gentle cleaning solution) is for polishing precious metals like sterling silver and 14k gold. The pink side (untreated) is for polishing plated jewellery such as Pandora Rose and Pandora Shine.